Returns Policy
In the event of an item being incorrect, damaged, faulty, or failing to meet consumer guarantees under Australian Consumer Law please contact us immediately by e-mail or telephone. Arrangements will be made either for a replacement (if available) or a full refund (including postage).
In the event of a change of mind, we may at our discretion issued a credit note for items returned within 14 days, accompanied by a receipt and in perfect condition. Postage is not refundable.
Privacy Policy
Your privacy is important to us and we recognise the responsibly to protect your personal information. If you have any questions about the administration of your personal information, please contact us.
Shipping Policy
Items are normally shipped within one business day of being ordered. Weekend orders are dispatched on the following Tuesday. Whilst every care is taken to keep stock lists current, if a listed item is not available you will immediately receive a full refund.
If an item is not received within thirty days of purchase please contact Wise Words to arrange for it to be traced and if necessary for a refund to be made.